FAQs

Please find below the answers to some Frequently Asked Questions (FAQs) that will assist you in getting your questions answered quickly:

How is the CAA funded?
Who can I contact to obtain a quote for CAA services?
What sized organisations does the CAA service?
Are the services all the same?
How is the business relationship formalised?

How is the CAA funded?

The CAA is a self-funded agency, our revenue is sourced from the fees we charge for the services we deliver. Using an Activity Based Costing methodology, we establish a unit-cost for our services based on the charges we incur in delivering that service. We operate on a cost recovery basis.

Who can I contact to obtain a quote for CAA services?

The A/Director of the CAA, Evan Hill, is happy to assist you in formulating a quote for the particular range of services that you require from the CAA. Evan can be contacted on (07) 3842 9350 or alternatively, you can call the Executive Office on (07) 3842 9351 and ask to speak to the Executive Manager of a specific branch.

What sized organisations does the CAA service?

The CAA is ideally suited to service medium sized organisations. For example we currently provide full payroll and financial processing services to organisations ranging from 2 to 250 staff. In addition, we provide specialised services such as access to our financial system for an organisation with approximately 1200 employees and payroll disbursement services for an organisation of 560. Click here to view a list of our current clients.

Are the services all the same?

No. The CAA prides itself on establishing services that are structured to suit our clients. As much as possible, we prefer to tailor our services to your requirements based upon our proven solutions. This includes establishing interfaces to your existing business systems.

How is the business relationship formalised?

The business relationship is formalised through a Service Level Agreement (SLA). Whilst the SLA is the formal agreement, our preference is to maintain a positive working partnership with our clients. We prefer to adopt an open and productive approach when supporting our clients.